Think of a Worksheet like Excel but for Conversation Data.

This depends on the variety of analyses you plan to conduct. Customers often start with less and upgrade to more over time. Reach out and we’ll help you map out a plan!

An AI Classifier provides continuous monitoring for all conversations that are created within your business. For instance, a company might use a classifier to assign a sentiment score to every interaction.

AI Classifiers allow you to to monitor key signals at scale-this can be things like Customer Sentiment, Churn Risk, Critical Compliance Checks, or Critical Agent Behaviors.

The number of AI Classifiers you need depends on your specific use cases rather than your company size. Each unique attribute you want to track requires its own classifier. We recommend starting with your most critical metrics and expanding from there.

The primary difference lies in automation versus exploration.

An AI Classifier acts as a continuous monitor, automatically tagging every new conversation to generate live KPIs like Sentiment or Churn Risk.

A Worksheet is a static, spreadsheet-like interface designed for deep-dive, ad hoc analysis of specific datasets.

We offer out-of-the-box support for the industry's leading AI providers. You can choose the model that best fits your needs for reasoning, speed, or multimodal capabilities. We offer models from Anthropic (Claude), Google (Gemini), OpenAI, and Amazon (Nova).

AI providers charge for data processed. We pass these expenses through to you at cost with zero markup. You can choose to use your own enterprise API keys and pay the provider directly, or use our pre-configured LLM access and purchase LLM Pass Through Credits from us.

Default AI credits included in packages are based on historical customer usage at that level of conversation volume. More credits can always be purchased as needed.